Main Column
Service Desk
Phoenix IT Services Software Service Desk focuses on offering mutual support and enhancing the user experience. The call handling system provides vital help and advice from technical experts, and is focused on delivering “first call fix” incident resolution. From dedicated to shared solutions, dependant upon anticipated call volumes, Phoenix is able to deliver a comprehensive, cost effective and flexible support service.
By using Phoenix Service Desk you can benefit from:
- 1st, 2nd and 3rd line bespoke technical support service to cover key products and applications
- Dedicated or shared solutions
- Guaranteed incident resolution within agreed timelines
- Call logging, contact validation and progress monitoring
- Problem management
- Change management
- Remote support
- Regular call reporting and analysis
- Service excellence - 24 hours a day, 365 days a year