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Remote Management
Phoenix IT Services Remote Management Service offers a complete off-site monitoring, maintenance and administration solution for servers, networks and desktops. The service sees Phoenix assume responsibility for operation and support tasks, trouble shooting and fault resolution, back up and restore activities, documentation, routine changes, access rights and other procedures. As a result Phoenix is able to deliver a comprehensive and flexible support service with significant cost benefits, economies of scale and enhanced service levels.
By using Phoenix Remote Management you can benefit from:
- Performance management and administration
- Capacity management
- Frequent infrastructure reviews and recommendations for improvement
- Robust and resilient systems with minimal downtime
- Instant installation of technical updates
- A best of breed operational environment
- Integration with back office system
- Flexible connectivity
- Monitoring, analysis and reporting on core processes
- Service excellence – 24 hours a day, 365 days a year